1. Introduction

Welcome to Call Pilot AI ("Service"), a service operated by SoloChat Limited ("Company", "we", "us", "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the Service includes:

• Personal Data: Personally identifiable information, such as your name, email address, and company name, that you voluntarily give to us when you register with the Service.
• Campaign Data: Information you provide to run your campaigns, including call scripts and customer lists (e.g., names, phone numbers). We process this data on your behalf to provide the Service.
• Call Data: Call logs, audio recordings, and transcriptions generated during the use of the Service. This is used to provide real-time analysis and reporting features.
• Derivative Data: Information our servers automatically collect when you access the Service, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Service.

3. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to:

• Create and manage your account.
• Provide the core functionality of the AI-powered calling service.
• Email you regarding your account or order.
• Monitor and analyze usage and trends to improve your experience with the Service.
• Notify you of updates to the Service.
• Perform other business activities as needed.

4. Disclosure of Your Information

We do not share, sell, rent, or trade your Personal Data or Campaign Data with third parties for their commercial purposes.

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including data analysis, hosting services, and customer service. Specifically, we use Google AI (for AI model processing) and Twilio (for telecommunications). Their use of your information is governed by their respective privacy policies.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:
SoloChat Limited Support
support@solochat.me